Emergency Tips

Your home deserves the best. We can deliver it, starting with expert advice on how to immediately prevent more damage.

When fire, smoke or water unexpectedly damage your home, the first steps you take could mean the difference between a small cleanup and a more costly and time consuming restoration.

Knowing when to call in a professional can also save you time in getting your life back to normal and money by preventing further damage to your home.

ServiceMaster Restore® restoration professionals help return your home to normal as quickly as possible while restoring your peace of mind that the job was done right.

Water Damage | Fire Damage | Vandalism

Services


About Us

Your cleaning and restoration specialists PROVIDING SERVICE SINCE 1975   ABOUT THE BUSINESS ServiceMaster of Truro has been in operation and servicing Colchester, Cumberland, and East Hants County residents since 1975. Guy Wood purchased the location in 1978 and further exten

Read More

Water Damage

What to Do

  • Damage from water and bacteria growth can begin within hours. Call for professional help.
  • Remove as much water as possible by mopping and blotting.
  • Remove wet area rugs or other floor coverings not permanently attached. Do not attempt to start removing your wall-to-wall carpet.
  • Lift draperies off the floor, loop through a plastic coat hanger and place the hanger on the drapery rod.
  • Wipe furniture, prop up wet furniture cushions for even drying and place aluminum foil under furniture legs.
  • Move photos, paintings and art objects to a safe, dry location.
  • Do not remove books from shelves. Instead, pack them tightly to prevent warping of pages until a restoration professional can begin this specialized drying.
  • Open drawers, closets and cabinet doors to enhance drying.

What Not to Do

  • Do not enter a room with standing water until electricity has been turned off.
  • Do not use a regular household vacuum to remove water.
  • Do not lift tacked-down carpet without professional help.
  • Do not use electrical appliances while on wet carpet or flooring.
  • Do not disturb visible mold.
technicians
mold

Fire Damage

What to Do

  • Corrosive by-products can cause irreversible etching in as few as 72 hours. Call for professional help.
  • If the temperature is above 60°F, air out the house to reduce smoke odor.
  • Clean Formica, chrome, porcelain and aluminum fixtures to prevent permanent tarnishing or etching.
  • Change the air filter on your furnace if it uses forced air.
  • Tape damp cheesecloth over returns and supply registers to capture loose soot in the air.
  • Discard any open food packages.
  • If the electricity is off, clean out the refrigerator and leave doors propped open.
  • Send clothing with heavy smoke damage to a qualified restoration dry cleaner.

What Not To Do

  • Do not touch anything with your bare hands. Oil from your hands can permeate upholstery, walls and woodwork, causing additional damage.
  • Do not wash walls. Incorrect cleaning could compound the soot residue.
  • Do not attempt to clean carpets or upholstered furniture.
  • Do not use electrical appliances until having them checked.
  • Do not use ceiling fixtures if the ceiling is wet.
house on fire
kitchen fire

Vandalism

What to Do

  • Fast action is required to prevent further damage. Call a restoration professional to remove damage caused by vandals.
  • Make a list of all damage.
  • Use a shop vacuum to remove glass particles from carpet and upholstery.
  • Remove any debris from carpet or interior walls. Scrape or blot carpets and furniture - do not rub.
  • Wash egg or other residue from the building exterior using water.

What Not To Do

  • Do not use household cleaning products on fabrics, upholstery or carpets.
  • Do not attempt to remove chemical stains, including ink or paint.
  • Do not operate damaged electrical appliances.
bullet hole
graffiti

News

Common Causes of Basement Flooding
Common Causes of Basement Flooding

Since basements are built partially if not fully below ground, they’re prone to flooding. For that reason, a basement flood

Read more...

Insights

Our Difference

ServiceMaster Restore

As an industry leader in commercial cleaning, ServiceMaster Clean is committed to the ongoing development of innovative cleaning procedures. Whether it‘s using environmentally healthy practices

Read More


Karen Edwards

Staff are very professional.


M.F.

Great service and very accommodating.


K.C.

Prompt


L.T.

Extremely friendly response on the phone, great flexibility and commitment to good quality service, and community spirit was evident in our interactions with the local company.


T.W.

They did a very good job


A.K.

Prompt and professional service


M.U.

Guy Wood and his crew are second to None in this industry! Keep up the good work, your company is a true assest to the community.


George Hopkins

efficient, attention to detail, and work done in a timely manner.


L.O.

Prompt and reasonably priced.


M.E.

Quick and efficient


J.D.

they respond very good to complaints by tenants


W.S.

At 2151 Thurston, our cleaner is attentive to detail and has received a lot of praise from the staff here.


T.P.

The staff, great people to work with.


Ian Eckersley

This is a test response from within ServiceMaster


N.D.

I am very new to this position, so haven't had much opportunity to assess, however I do know that the previous CSA was pleased with the services provided.


A.W.

Reliable, accomodating and friendly.


J.S.

A thorough job with minimal disruption to the day-to-day operation of the store.


D.T.

wORK IS DONE ON TIME AND TO OUR REQUIRED SPECIFICATIONS


A.C.

The quality of work is great and your representatives are professional and easy to deal with.


C.B.

The fast response, the knowledge and support from the team.


C.B.S.A.

Service and accessibility of the contractor being on top of the situation.


M.I.

fast service for emergency calls


H.R.

It was a residential restoration situation and Service Master was great at keeping me informed as to progress, offering both a higher and lower quote depending on the extend of our needs and also taking the iniative in helping resolve unforseen problems which required co ordinating with third parties such as a plumber


J.M.G.

fast service very competent service personal


Scott Cardinal

Fast and efficient. Friendly.


L.L.

The response to our request was amazing with a very rapid turnaround time of apporximately 20 minutes to be on site. Both members of your staff were very professional and efficient. Both Serge and Ismail were very responsive to our needs. Thank you again.


M.G.

Very fast response by Jason AppleJohn and Jamie. They know exactly what needs to be done.


A.V.

Fast response Excellent staff!!


L.L.

good service and quick respond


R.G.

Courteous staff, always on time.


K.W.

Friendly, knowledgable, take the time to explain what's involved. Employees answered all questions and concerns.


Michael White

We very much liked the Company's services. What we noticed first thing was how polite that the representatives were. Every representative introduced themselves at the door and offered to shake hands, which were very nice touches that set the company apart. The Company should continue to do this. We also liked that Servicemaster is very efficient -representatives explained things clearly, did what they said that they would do, and did it when that they said they would do it. Very impressive. Couldn't ask for more.


G.T.M.

Very prompt


L.B.

Very professional. Extremely friendly and courteous personnel


Howard Bender

Reliable, responsive,competent All things you need when you have need of their services


Mario & Nadia Lamadeleine

professional and friendly


N.M.P.

Prompt response to initial problem followed up by systematic schedule of repairs that were performed effectively and on time.


Jeff Snyder

In my dealings with ServiceMaster,they have been very responsive and professional.


P.V.

one stop shopping


Gerald/Sandy Harper

This only applies to the clean-up crew...they were courteous, informative and very efficient! We were very pleased. However, they said they were coming back to try and clean the scorched stucco...we haven't heard back from them.


Rolly Renaud

100% improvement on what we had before.


G.A.

Did the job as promised, in time promised. Prompt replies to emails and phone calls. However, our realtor had to "ask" that charges be removed for supplies/services in the estimate but not required for job. This saved us over $500. I'm concerned that we had to ask for something that should have happened automatically. If the charges had not been removed, she would never use ServiceMaster again, and word travels fast. One's reputation takes time to build but can be lost in a heartbeat. If it was an oversight, it was sloppy; if it was not, then count me lucky. You probably don't want to post this review in its entirety, so I won't check the box below, but you don't have my permission to display it publically unless it is unedited. And that's OK because the message was for ServiceMaster: be one of the good guys.


Bruce Theal

Excellent response time to the problem. Staff is easy to work with and are very professional If you have a restoration problem this is the company you want to solve your problem. I highly recommend this company. B Theal


K.I.

Everyone has been very understanding and supportive .


G.R.P.

Prompt, friendly, efficient service. They seemed to genuinely care about our situation and do the best for us.


C.L.

very quick response...professional service


F.A.

You were very quick to respond to my needs and everyone I dealt with was a professional. There were no surprises and your company did everything it said it would.


B.C.

Workmanship is excellent - high quality with not even a mess after a day's work - so professional. Jeff's work makes one feel relaxed and confident having a stranger alone in my home doing repairs. In aaddition, I was utterly impressed by the visit by the two Service Master gentlemen to confirm the hidden damage to the carpeting on moving off the furniture from the bedroom. Jeff handled this in such a touching manner; he made me feel well taken care of and established customer trust in him, his work and ServiceMaster. I am very pleased with choosing the Service Master to do the repairs. Thanks.


C.G.

Adequately prompt cleaning up the basement.